10 steps from expert to coach

10 steps from expert to coach

Restructuring, multi-skilling, continuous improvement, rationalization, the rate of change of technology are just some of the reasons why more and more employees are finding that their duties, if not their job description, have expanded to include at least some training.

An expert who wishes to be accepted as a coach needs Competence, Confidence and Credibility.

The first and last are selection issues.

One hopes that the time has now passed when the loyal, but not too efficient, supervisor could be promoted sideways into training where the primary responsibility was showing new starters how a fire extinguisher worked.

First steps - The manager's role

STEP 1: - Select someone who knows how to do the job

STEP 2: - Listen to the expert's co-workers

STEP 3: - Listen to the expert's concerns

STEP 4: - Describe what GOOD looks like

The Expert's Role

STEP 5: - Listen to your co-workers

STEP 6: - Move from the known to the unknown

STEP 7: - Practice, Practice, Practice

STEP 8: - Prepare, Prepare, Prepare

STEP 9: - Confirm Understanding

STEP 10: - Follow Through